Rostselmash (RSM Agrartechnik GmbH) is a manufacturer and distributor of agricultural machinery, including grain and forage harvesters, tractors, sprayers, forage equipment, grain processing equipment, etc. The company also provides pre-sale preparations and equipment maintenance via an extensive dealer network in more than 50 countries worldwide.
Among the challenges the company had faced were poor records management and the need to outsource tax documentation processing, which made up a substantial expense line. Besides, lack of proper automation resulted in long order fulfillment times leading to customer dissatisfaction. The software solution used for managing records prior to 1C:Drive implementation failed to meet the company’s needs.
The main goals of adopting a new solution were:
During the implementation, the following business processes were automated:
The implementation phase lasted for one year. 10 seats were automated. As a result, data management has become more efficient and transparent, helping increase the overall productivity and improve customer experience. The new solution positively affected many processes, including procurement, customs operations, sales, warehouse management, maintenance, and warranty service.
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