TSIBA Business School is a not-for-profit and accredited Cape Town-based higher education institution offering undergraduate and postgraduate business qualifications as well as informal short-courses in leadership, entrepreneurship and commerce.
Leadership, entrepreneurship and self-development strengthen comprehensive future-focused curricula taught jointly by South African and international academic staff and business experts.
TSIBA Ignition Academy (Pty) Ltd offers high quality and customizable solutions to enhance development of business skills and enterprise B-BBEE scorecard elements for organisations across all business sectors. These high-impact interventions close skills gaps, and encourage professional development.
The Ignition Academy also specialises in activating and running bespoke entrepreneurial support programmes for their corporate partners.
Gathering insights, managing workload, and establishing document flow optimization
The main goal of the project was to allow key decision makers of the TIA to optimize important data collection and analysis tasks, making it easier for them to access business insights. These tasks were:
Building an integrated business management system
As a newly formed entity under the TSIBA brand, the TIA startup needed a robust, agile, and customizable business management system (BMS) and CRM software with powerful reporting features. Being a for-profit company while at the same time delivering on social impact metrics, its business model is somewhat unique, as various requirements need to be covered in one system.
The 1C:Drive solution and its BMS modules were chosen because of their flexibility, reliability, and development framework.
The key reasons the customer decided to go with 1C:Drive were:
Rise SA Business Solutions (Pty), a Cape Town-based 1Ci partner, ran the implementation project.
The first stage of the project took around 300 hours in order to finish implementation and employee training. It included several significant milestones:
As a result, TIA got a business management system which integrates various business processes in one place, making it easy to access valuable insights and make data-backed decisions.
Besides accounting automation, sales management, and customer support, the solution has also allowed integration with third-party software solutions such as Google classroom.
30% reduction in the turnaround time of service delivery
21% reduction in the labor cost of running projects
18% decrease in operation and administrative expenses
28% reduction in the number of errors in the document processing process
Increased efficiency, faster decision-making, loyalty growth
Implementation of the new solution allowed TIA to automate the entire project management process. Each salesperson can now create the required accounting and financial documents independently, and these documents are collected in one place, which significantly increases the efficiency of document flow and financial management systems.
The number of errors incurred by manual labor tasks has decreased significantly, while overall business efficiency has improved due to the accuracy of business data. The company's management team can now access relevant business-related data in real time in one place, which speeds up the decision-making process.
Customer loyalty has also been improved due to the increased speed in which tasks can be completed, as well as the improved quality of communication with learners. As a result, TIA's brand has strengthened.
Powerful software built by 1Ci fuels the growth of the TIA project. The company is now expanding in various geographic zones and locations in South Africa. 1C:Drive will be used to power sales and business management process during business expansion.
The implementation project is ongoing, as the company's management team wants to expand reporting functionality, and add more automated seats for new sales managers.
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