TSIBA Ignition Academy

Automation of sales and financial management accounting for increased business efficiency, using the 1C:Drive solution.
Education ERP - Challenges


TSIBA Business School is a not-for-profit and accredited Cape Town-based higher education institution offering undergraduate and postgraduate business qualifications as well as informal short-courses in leadership, entrepreneurship and commerce.

Leadership, entrepreneurship and self-development strengthen comprehensive future-focused curricula taught jointly by South African and international academic staff and business experts.

TSIBA Ignition Academy (Pty) Ltd offers high quality and customizable solutions to enhance development of business skills and enterprise B-BBEE scorecard elements for organisations across all business sectors. These high-impact interventions close skills gaps, and encourage professional development.

The Ignition Academy also specialises in activating and running bespoke entrepreneurial support programmes for their corporate partners.

Gathering insights, managing workload, and establishing document flow optimization

The main goal of the project was to allow key decision makers of the TIA to optimize important data collection and analysis tasks, making it easier for them to access business insights. These tasks were:

Combine the information generated by multiple business processes in one place
Increase the overall quality of data
Streamline company document flow for its customers and suppliers
Make financial and management data, such as sales targets or profitability, immediately available to key decision makers
Optimize workload and reduce time spent on manual labor activities such as data collection, analysis, and accounting
Implement a CRM system to improve the sales process and communication with existing customers and prospects


“One of the biggest challenges in developing systems in any business is to ensure that the needs of the business get translated effectively into development. In terms of financial processing, my staff were able to get up to speed quickly. That is crucial because they are not accountants.”

— Karien Cloete,


Education ERP - Results


Building an integrated business management system

As a newly formed entity under the TSIBA brand, the TIA startup needed a robust, agile, and customizable business management system (BMS) and CRM software with powerful reporting features. Being a for-profit company while at the same time delivering on social impact metrics, its business model is somewhat unique, as various requirements need to be covered in one system.
The 1C:Drive solution and its BMS modules were chosen because of their flexibility, reliability, and development framework.

The key reasons the customer decided to go with 1C:Drive were: 

An opportunity to build an integrated business management system to combine various business processes in one place
The ability to make custom changes quickly to suit business requirements
The easy-to-use interface that enables sales reps to process accounting documentation
The price-performance ratio. The functionality of the 1C:Drive is comparable to the most expensive solutions on the market, at a much more reasonable price

Rise SA Business Solutions (Pty), a Cape Town-based 1Ci partner, ran the implementation project.


“The onus is also on the business owner to make sure that their employees understand the business processes and business rules. So it's important to work with an implementation partner that you know understands what you are saying. And of course the proximity of Rise as an implementation partner was desirable because it's not a once-a-week or once-a-month meeting that we have to drive out to.”

— Karien Cloete,


The first stage of the project took around 300 hours in order to finish implementation and employee training. It included several significant milestones: 

Initial functional requirements analysis to determine the best steps for software implementation
Data collection. To further proceed, all business-related information had to be aggregated in the 1C:Drive
Employee training to unlock the new software potential from day one
Custom development. Several CRM modules of the 1C:Drive were developed to better align with business requirements. Also, the custom learning management system was created for further integration with Google Classroom

As a result, TIA got a business management system which integrates various business processes in one place, making it easy to access valuable insights and make data-backed decisions.

Besides accounting automation, sales management, and customer support, the solution has also allowed integration with third-party software solutions such as Google classroom.

Key numbers

30% reduction in the turnaround time of service delivery

21% reduction in the labor cost of running projects

18% decrease in operation and administrative expenses

28% reduction in the number of errors in the document processing process

Increased efficiency, faster decision-making, loyalty growth

Implementation of the new solution allowed TIA to automate the entire project management process. Each salesperson can now create the required accounting and financial documents independently, and these documents are collected in one place, which significantly increases the efficiency of document flow and financial management systems.

The number of errors incurred by manual labor tasks has decreased significantly, while overall business efficiency has improved due to the accuracy of business data. The company's management team can now access relevant business-related data in real time in one place, which speeds up the decision-making process.

Customer loyalty has also been improved due to the increased speed in which tasks can be completed, as well as the improved quality of communication with learners. As a result, TIA's brand has strengthened.

Powerful software built by 1Ci fuels the growth of the TIA project. The company is now expanding in various geographic zones and locations in South Africa. 1C:Drive will be used to power sales and business management process during business expansion.

The implementation project is ongoing, as the company's management team wants to expand reporting functionality, and add more automated seats for new sales managers.

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