Changing to Succeed
Service and repair companies all over the world have similar issues when it comes to business process automation. The business needs service management software to handle sales, manage orders, engage their customer, and control the cash flow, which can be tricky.
Having a comprehensive solution that helps consolidate all the processes in one system, starting from the order and finishing with the cash process, is crucial for boosting the business' efficiency and revenues.
In the service business, to stay on top of the competition, the company has to focus on improving each and every business process. The list of challenges to overcome includes sales management and orders tracking, service quality control, field pre-repair diagnostics, field employees management, and workload control, warehouse management and procurement planning, project costing and ROI calculation, support for complex business processes, invoicing and cash flow management, customer relations management.
By deploying ERP for service business you will
Collect all critical business data in one place for better efficiency and automation of core workflows, including sending invoices and receiving payments, generating management reports, and eliminating manual labor.
Be always on top of your inventory, know what you need to provide the service, and how long it will take.
Earn more by automatically generating invoices and controlling payments for post-payment services due.
Reduce the number of mistakes made when managing multiple price lists and other data manually.
Improve processes and increase your company's value
Business processes automation
- Automate your core business processes, including invoicing and order management
- Get cost estimates of the project
- Analyze your warehouse inventory to boost procurement
- Analyze and access customer data, history of orders and service works
- Create custom offers for your customers and stand out on the market
Invoicing and payments
- Set-up service for the cash process
- Specify the payment terms, VAT rate, and set discounts
- Issue sales and register tax invoices
Cost accounting and order tracking
- Calculate and plan the cost of work for each order in real-time. Consider various options and factors
- Track all current orders in real-time, provide customers with orders faster, and plan work efficiently
- Track products in repair
- Monitor the consumption of raw materials and spare parts for each order, matching the plan/fact data in real time
- Control your stock balances, purchase spare parts and raw materials on time, track delivery and manage margins for each product in an individual format
- Support your unique business processes
- Easily integrate the solution with the current infrastructure
- Set up data exchange with multiple business apps to collect maximum insights into one system
- Scale the solution with your business’ growth. Use only needed modules and add new ones when required
Service quality control
- Manage, control, and analyze service delivery in a single system for the best customer experience on the market: from order to cash process
- Forget Excel-fueled management
- Track and plan field employees' workload
- ROI tracking and calculation
- Access all business data in one system
- View history and plan operations for each customer
Who will benefit from using ERP for service company management?
Business processes to automate
Built by 1Ci, the best ERP for service companies perfectly solves crucial problems such businesses face. The solutions can be used to automate multiple business processes, including:
Company's owners set a number of strategic goals such as: opening 300 retail stores across the country, entering new markets, complete reorganization of the company, and profitability increase.
The system is flexible and customizable, making it easy to embed to your current business processes and infrastructure. This reduces the friction and time needed to implement the solution and start reaping the benefits.
Become the industry leader with the flexible full-functional ERP for the service industry!
How it works
Here is what ERP solutions for service and repair from 1Ci provide
Underlying products and technologies
1Ci ERP solutions for service management are based on cutting-edge and customer-proven business automation software
Business software solution capable of automating the majority of operations in small and medium-sized companies' workflow including purchases and sales, manufacturing, production and more.
Innovative application for building corporate management systems based on the best global practices in automating large and medium-sized businesses.
Industry-focused ERP solutions
ERP solutions created specifically to meet each industry needs
Companies that every day choose the role of leader and scale up their business
Ready to get started with 1Ci solutions for service companies? 1Сi partners will get you covered
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